New Cintiq missing a part?
Unpacked and setup a brand new Cintiq DTK2420K0 (24 inch) and it went together fine and the software installation seemed to all work. Looking through the manual though it shows a wireless dongle for the ExpressKey remote that was definitely NOT included in my shipment. It seems to need that to pair so I guess what I'm asking WACOM is where is it or was it never shipped, or does the latest ExpressKey remote not use it?
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Hi Mike Peraza,
As far as I am aware, the dongle should be included and pre-installed in one of the USB ports in the back of the Cintiq Pro 24.
https://101.wacom.com/UserHelp/en/TOC/DTK-2420.html
If this is missing, then please check with the support team directly.
Cheers
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