Is my tablet done?

Sergio Sanchez

• May 01, 2024 12:59

Bought my Intuos in 2021. I have had zero issues with it.
Last week, I received a notification that I needed to update my driver so I did.
Went from 6.4.0.8 to 6.4.6.1.
After the required reboot, my computer BSOD.
I was unable to start my computer ever again and had to do a clean install of windows.

After windows was installed, I tried to install the driver again.

Same result. BSOD and had to re-install windows.

The computer manufacturer issued an RMA for my M.2 drive. But when I installed my Wacom into another computer (installed driver 6.4.0.8, just to be sure), I BSOD again having to re-install windows again on this computer also.

So... Is it my tablet?

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  João

  • May 02, 2024 07:29

  Hi Sergio Sanchez, 

  Your Intuos is basically the same as a mouse as far as Windows is concerned. I doubt the tablet would cause a BSoD. 

  I also don't see a scenario in which the Wacom Driver can cause a BSoD issue on it's own. 

  Without much deeper details, it's hard to tell but you might want to check the crash reports with Microsoft. 

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  Dyzinel Yarden

  • May 07, 2024 16:23

  If your tablet only started being unusable after installing the recent drivers, then all you need to do is to go back to an older driver, like I did. Although mine was for a completely different problem and not as serious as yours. By clicking here and then choosing "Older Versions", you can either download the more stable version that I use (6.4.5-5) or simply even go back to the original one you used (6.4.0.8).

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  Sergio Sanchez

  • May 07, 2024 23:41

  Thank you all.
  Turns out my MOBO is the one that was dying. After I posted this, I started getting errors in other applications and then finally my computer just refused to start up.
  I'll post back when my computer is back up

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