Cintiq Pro 16 Touch and Pen 2 Disconnecting on Windows 11

Danny Baxter

• May 12, 2024 19:17

The touch function and my pen keep disconnecting shortly after a full computer restart from my Windows 11 desktop. I've tried restarting the driver and uninstalling and reinstalling Wacom Center completely.

Crazy thing is, my Cintiq and pen work completely fine on my work laptop running Windows 10 with the same most-up-to-date Driver (I'm running the 6.4.6-1 version on both computers). So it's definitely not a hardware issue and even the Driver issue is something more complex since it works on my Windows 10 laptop. It's driving me crazy for obvious reasons.

Any help?

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  João

  • May 13, 2024 06:23

  Hi Danny Baxter, 

  Might be a faulty connection. Please check the ports and replace any cables or adapters if needed. 

  If you are using the same exact cables that you use on your Windows 10 computer, then please check if the driver is running properly. You can open the Wacom Center and confirm if Cintiq Pro is detected, or if you get any error message from the driver. If you do, please check the steps here: 

  https://support.wacom.com/hc/en-us/articles/8811680835223-I-m-getting-an-error-message-from-the-Wacom-Driver-what-can-I-do 

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