My Wacom Cintiq 16 does not display an image on Windows 11
My Wacom Cintiq 16 does not display an image on Windows 11. I have tried it on a different laptop running Windows 10 and the Wacom works normally. However, when I plug it into my PC, the Wacom Cintiq only recognizes touch but does not display an image. I've tried to reinstall the driver several times, also recheck the cables but it dont work. Any solutions for this?
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Hi Ta Tien,
If the Cintiq works fine with another computer using the same cable, then the issue can only be with your Windows 11 computer, or the connection (if you are using an adapter).
Please mind that the Cintiq should still display an image even if you don't have the Wacom driver installed, as long as it is properly connected.
I would recommend that you have the HDMI port on your computer checked.
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I'm facing the same problem after an update from Windows 10 to Windows 11. Bevore the update everything worked find. But now Wacom Cintiq reacts on touch but doesn't show any image. It seems that Windows isn't recognizing the Wacom device as a screen.
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Hi Michel Glättli,
I am not sure, but that doesn't seem like an issue with the hardware. I would recommend checking if your graphics card drivers are updates and the if the whole system in general is also updated.
If that doesn't work, check if it is possible to roll back to Windows 10.
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Hi João,
Thank you for your reply. I agree with you, it is not a hardware issue. Looks like the driver (and I downloaded the newest version) isn't working with Windows 11. Going back to Windows 10 is not that easy, i would have to do a clean install.
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Hi Michel Glättli,
I am not sure to which driver you are referring to, but just to be clear, the Wacom Driver does not influence the ability for the Cintiq to receive an image from the computer. In fact, you could even uninstall the Wacom Driver and still get an image on the display under normal conditions. The Wacom Driver is only to enable the pen input to interact with the system.
Please see the steps here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do
If that still doesn't work, you will need to get your computer checked.
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