My DTH-1620/AK's touch screen is working but it won't show my computer screen even though I plugged in my HDMI cords to it

Pitta fat

• September 09, 2024 00:04

So I have a Wacom cintiq pro DTH-1620/AK who's touch screen works but for some reason it won't display my computer screen on it despite the fact that I plugged in my HDMI cords to it and the computer and I got  message that said

"Compatible display not found. TO USE THIS APP please connect a compatible display device such as a cintiq or mobile studio pro." 

 

Did I download the wrong Wacom software ? I believe that model is from 2017 so I tried downloading an older software from then but it wouldn't let me so I decided to download the newest one. I have an inspirion 12020 by the way

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• Official comment

  

  João

  • September 09, 2024 08:02

  Hi Pitta fat, 

  Does the Cintiq actually display an image? I would recommend to doublecheck the connections since from your description, this is where the problem is. 

  https://support.wacom.com/hc/en-us/articles/1500006263621-How-do-I-connect-my-computer-to-a-Wacom-Cintiq-Pro-13-16
• 

  Dariusz Skorupa

  • November 10, 2024 13:09

  same problem and also :
  

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