Wacom One 13, pen not working
Hey, my wacom one pen stops working after a few minutes of use, to be honest i have dropped it many times, i wanted to know if that could be the problem and if i should buy a new one, it feels really random, it can work for days continuosly and then it only works for 15 minutes at the time until it disconnects and i put the computer on sleep mode, and when i turn it back on it works again
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Hi Samir Espeche,
Appreciate the honesty but I'm not entirely sure this is related with the pen itself.
When it stops working, please open the Wacom Center and look for an error message.
If there are no error messages, please click on the Settings Button
And then click on Driver Check under Troubleshooting
If you get a specific error message, please try the respective steps here:
https://support.wacom.com/hc/en-us/articles/8811680835223-I-m-getting-an-error-message-from-the-Wacom-Driver-what-can-I-do0
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