Unable to install latest driver MacOS 15

David Weaver

• October 04, 2024 21:56

I have an old Intruos Pro M : PTH-651 that is installed and working on an old MacBook Pro (2014). I can't get the tablet to work on a M2 Mac Mini (MacOS 15). Followed all the tutorials (downloaded old and latest drivers) from Wacom, the only difference I can see is in system settings/accessibility. I have "com.wacom" listed, should it be "com.wacom.IOManager"?

Thanx Dave.

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  João

  • October 05, 2024 10:44

  Hi David Weaver, 

  Which version of the Wacom drive did you install? 
  Did you import your account from your previous Mac computer? 

  If you did, please remove and re-add the permission to the system. 

  You can also try the steps here:
  https://support.wacom.com/hc/en-us/community/posts/21906399622551-Tablet-Intuos-Pro-M-Not-Working-with-iMac-Sonoma-OS-14-4?page=1#community_comment_24714318215959

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  David Weaver

  • October 05, 2024 21:07
  • Edited

  Hi João, I initially ran the old installer for the tablet model from Wacom ( Intruos Pro M : PTH-651 ). When that did not work, I tried the latest driver. Both processes did not throw up any warning dialogue boxes. I did not migrate the tablet from an old machine ( fresh install ) On the laptop under Privacy/Accessibility, it says "com.wacom.IOManager." On the Mac Mini it just says "com.wacom" (see image above).

  

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  João

  • October 09, 2024 10:19

  Hi David Weaver, 

  Do you get any error messages when you open the Wacom Center? 

  Have you tried the steps in the link I sent previously? 

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  David Weaver

  • October 09, 2024 21:10
  • Edited

  Hi João, Don't I get any dialogue box warnings. When I launch the Wacom Centre it tries to synchronise, but fails. Can't find device. As I stated previously the tablet works on my MacBook Pro (2014). I will reset permissions later tonight (Mac Mini M2). Deleted WacomTabletDriver and Com.wacom (there was never Wacom.IO.Manager in system preferences). Reboot, new install did not replace WacomTabletDriver or Wacom.IOManager in system preferences.

  

   

   

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  João

  • October 10, 2024 08:04
  • Edited

  Hi David Weaver, 

  Please try the steps here then: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-after-synchronization-fails-and-how-do-I-fix-it

  Don't forget to reboot. 

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