Wacom Cintiq 13 Pro Drivers error right after installing - Sequoia 15.1.1

sofie -

• November 27, 2024 05:58

I got a MacBook Air M1 2020 and installed the drivers for my Cintiq Pro 13" DTH-1320. At first it worked fine, but after connecting my One by Wacom CTL-472 tablet the drivers stopped responding, my Cintiq pen stopped working and I kept getting the same Driver error for both of them. Tried uninstalling and re installing different drivers, the older versions and restaring my mac but nothing works. I also updated my macOS software recently. 

Below I've attached an image with the error pop-up (in Spanish):

 

Help is appreciated, thank you!

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  João

  • November 27, 2024 14:22

  Hi sofie -, 

  That error usually means what is written, something is blocking the driver from working. 
  Please try the steps here:
  https://support.wacom.com/hc/en-us/articles/1500006339842-What-does-the-error-Security-Settings-prevented-the-Wacom-software-from-posting-an-event-mean
  
  If the issue persists, please remove and re-add all the permissions: 

  • Unplug the tablet
  • Remove WacomTabletDriver from Input Monitoring (under Privacy & Security settings) using the "-" button
  • Remove Wacom.IO.Manager from Accessibility (under Privacy & Security settings) using the "-" button
  • Reboot
  • Open Accessibility (under Privacy & Security settings) and re-enable Wacom.IO.Manager
  • Open Input Monitoring (under Privacy & Security settings) and re-enable WacomTabletDriver
  • Plug the tablet back and test

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  sofie -

  • November 27, 2024 20:32

  Hi João, I appreciate your quick response :) the steps you provided fixed the problem, thank you so much for the help! Have a nice day !

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