Wacom Cintiq 22HD disconnects at login

Joshua Chiang

• January 03, 2025 03:53

Recently I switched from using a Macbook to a Mac Mini M4. As a result, I had to change the DVI adaptor I use to connect my Wacom Cintiq 22hd to one which has a USB C connector in order to plug it to the Mac Mini. I also use another conventional monitor which is connect to the Mac Mini via HDMI cable. I have noticed that every time I turn on my Mac Mini, the Wacom Cintiq works as it will show me the login page. But once I log in, the Wacom Cintiq automatically disconnects, the conventional monitor will activative, and I would need to unplug the USB C/DVI adaptor from the Mac Mini and plug it back in for the Wacom Cintiq to reconnect. What could be causing the issue? I do not like unplugging and replugging the USB C adaptor daily as it will cause more frequent wear and tear. 

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  João

  • January 03, 2025 08:51

  Hi Joshua Chiang
  I don't know what could cause the Mac to stop outputting the signal after log in but the fact that you have a signal to begin with and then it cuts out and that unplugging and plugging the cable back in solves the issue, means that the problem is with the source. 

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  Joshua Chiang

  • January 03, 2025 09:00

  Hi, thanks for the quick response. Just to check, by the 'source' you mean the tablet or the mac mini? I also noticed that it only happens when I log in at start up. When i leave the mac idle and comes back to it after it goes to sleep and have to log in again, the problem doesn't happen. 

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  João

  • January 03, 2025 09:03

  Hi Joshua Chiang, 

  The video signal comes from the Mac Mini so the source of the video signal is the Mac Mini and the receiver is the Cintiq.

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