Cintiq Pro 32 display no longer recognized

Hans-Christoph Hoppe

• February 12, 2025 08:36

On Mac OS 15.3.1, my Cintiq 32 stopped being recognized as a pen display. It worked fine (most likely) until I updated the OS. When I run the configuration utility now, it throws the following error:

Wacom Display Settings Error

There is a known error in communication with the display. CintiqPro32PT Please turn your tablet off and back on, then rerun this program.

Please help fixing this.

 

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  João

  • February 12, 2025 08:44

  Hi Hans-Christoph Hoppe, 
  Thanks for reaching out. Welcome to the community. 

  Just to be clear, do you still get an image on the display itself, or is there also no image?

  Does the Cintiq Pro 32 appear in the Wacom Center? 

  Please note that the Wacom Display Settings is only to control the display related settings like brightness and contrast. 
  To change the settings of the pen and touch input, you need to do this through the Wacom Center. 

  These 2 functions - Display + Pen & Touch input - work independent from each other so it is important to understand what is working for you and what isn't. 

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  Hans-Christoph Hoppe

  • February 12, 2025 18:28

  The display works and apple recognizes it as a Wacom Cintiq 32, but the Wacom driver will not. So the pen does not work.

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  Hans-Christoph Hoppe

  • February 12, 2025 18:28

  It doesn't appear in the Wacom Center.

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  João

  • February 13, 2025 16:41

  Hi Hans-Christoph Hoppe, 
  
  This means that there is a problem with the USB connection. Please try a different USB port and/or different USB cable. 
  
  

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