Wacom One 12 d/cs, no input after sleeping computer, must swap power cable plugin every time.

Heather Elroy

• March 10, 2025 16:36

I'm at work, trying to do work things. I got up, my computer goes to sleep pretty quickly. Once I come back and reactivate the computer, the Wacom is disconnected. Won't find the input at all or recognize it's connected. I searched the internet and found a forum post somewhere about the flashing light indicating we're not getting enough power to the tablet. So on a whim, I decided to move the power plug-in to a different plug and viola. 

Today it happened again. I have to crawl under the desk every time this happens, so this isn't a great thing to have to keep doing. What's the problem with it? 

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  João

  • March 11, 2025 08:30

  Hi Heather Elroy, 

  Are you by any chance using a Mac computer? I have seen reports from other Mac users that their device is not being detected when waking up the computer from sleep. Usually restarting the driver from the Wacom Center will fix this. 

  Can you please confirm if this is the case for you? 

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  Heather Elroy

  • March 11, 2025 13:38

  Nope. Windows 10.0.19045

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  João

  • March 12, 2025 11:26
  • Edited

  Ok. Good to know. 
  Then this could be related with the Windows Power Settings or an issue with the USB drivers on your computer. 

  Please install all the available Windows updates if any are available. Note that if you have not done this in a while, you should always check again for updates after a reboot. 

  Once that is done and confirmed, if the issue still happens please check your Windows Power Settings. 

  You can try the steps here: https://answers.microsoft.com/en-us/windows/forum/all/usb-devices-unresponsive-after-waking-up-from/4f630832-f77c-4864-919b-ddfc796d9e74

   

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