Pen not connected at all.

Half-Blood Princess

• March 11, 2025 02:26

I haven't used my Wacom Cintiq for about a year and a half, but need to use it now; 

I installed the latest driver, but when I try to use the pen on the display, nothing occurs.  I tried to troubleshoot in the Wacom Center, but I get a message that "The tablet driver is not responding.  Please restart Wacom Center.  If that does not work, please contact Customer Support."

Even when I try to navigate to the Wacom Center or Wacom Tablet by clicking them in the left sidebar in System Settings, it highlights the option, but does nothing - no new menu/options/settings.

I'm using (well, trying to use) a DTK1660 with Mac OS Sequoia 15.3.1.

Please assist.

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  João

  • March 11, 2025 08:33
  • Edited

  Hi Half-Blood Princess,

  That message means that something at the OS level is preventing the driver from running.  

  Please try the steps here: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-after-synchronization-fails-and-how-do-I-fix-it 

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