Need to frequently reinstall Wacom driver

Anthony Pitruzzello

• April 08, 2025 18:37

I use a Wacom Cintiq 24P with Windows 11.  Sometimes, I'll get a lucky stretch where there are no problems.  Then, I'll get a rough patch where the pen no longer controls the cursor on the Wacom.  I have to uninstall, then reinstall the Wacom driver.  Sometimes that takes several tries.  This will occur several times per week.  Then, it's smooth sailing for another stretch.  My Windows installation, my Nvidia drivers, and my Wacom drivers are all updated.  Does anyone know what the problem is and how to prevent it?

0

• 

  João

  • April 09, 2025 13:25

  Hi Anthony Pitruzzello,

  Thanks for reaching out. When you lose control of the system through the pen, do you have an error message on the Wacom Center? 

  Please check the Windows related error messages and see if this helps: 

  https://support.wacom.com/hc/en-us/articles/8811680835223-I-m-getting-an-error-message-from-the-Wacom-Driver-what-can-I-do

  0

Please sign in to leave a comment.