Cannot get my Cintiq 16 usbc to connect

Clayton MCBRIDE

• June 17, 2025 12:25

I just bought a Wacom Cintiq 16 (new model DTK168/E). I cannot get my USB-C cable to register a connection between the display and the computer. The tablet responds fine, but the display won't work. My USB-C port is 5G of data capable. I am out of options for connecting. I have downloaded the software and resent it 3 times now and cannot get a response. I have Windows 11, etc, I don't believe it is an issue on my computer's end and think the device is not recognizing the connection for some reason. I need support, how can I contact WACOM themselves to resolve the issue/ Any ideas would be greatly appreciated. 

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  João

  • June 25, 2025 08:22

  Hi Clayton MCBRIDE, 

  Thanks a lot for reaching out. From your description, you state that the USB-C port is 5Gb/s which seems to be below the minimum requirements. The connection requires a USB-C port which supports DisplayPort alternate mode. Please check the computer specifications to see if DisplayPort Alternate Mode is supported. 

  I would also recommend trying an alternative connection method as you can see from here: 
  https://support.wacom.com/hc/en-us/articles/32396344407575-How-to-connect-the-Wacom-Cintiq-16-24-to-your-computer

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