My Cintiq is Showing a "No Signal" Message when I Try and Turn on the Screen, but the Mouse Function is still Operating

River Tenuta

• July 24, 2025 21:52

I've been trying to connect my Cintiq to my Macbook Air. When I make sure all the adapters are in place and there is power to both devices, I try to turn on the screen on the Cintiq and there's a no signal message. However, after it goes into sleep mode, the mouse syncing still works on my Macbook, but the screen is completely black. I do have to use a USB to C adapter to plug it in, since the Macbook has no USB port, is that the issue? I'm using three seperate ones and yet still no result. What's going on?

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  João

  • July 25, 2025 09:21

  Hi River Tenuta, 

  Can you please try the steps here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do

  Cheers

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