Display port is unusable on my Cintiq 22 pro

John R

• August 23, 2025 01:45

So I recently got a Cintiq 22 pro. Things were working fine, no issues. I was tweaking some stuff in the display settings and accidently hit the HDR tab. It didn't seem to like this and all of my monitor including the tablet start freaking out, all monitors turning off and on, with only main monitor comes on for a split second with no mouse control, making it completely unusable. So I plugged in the HD cable which worked fine, and made sure the HDR option was switched off, plugged display port back in but it does the exact same thing. I don't know if it's automatically switching to HDR when turning on and causing this, or if I've some how broken it from working with display port, which I very much hope is not the case because I want to use display port for the higher bandwidth etc

I'm hoping someone else may have run into this issue before and perhaps has a fix. Thanks in advance.

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  João

  • August 25, 2025 07:44

  Hi John R, 

  Thanks for reaching out. I have not heard of similar issues before. I also don't know exactly which kind of computer and operating system you are running so I don't know exactly what to advise here. 

  Can you provide more details? 

  Regardless, this sounds like an issue at the video source (the computer). 

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  John R

  • August 28, 2025 15:16
  • Edited

  Hello Joao,

  Thanks for getting back to me. I've actually managed to fix this issue, once I unplugged all my other monitors and only used the Wacom tablet it stopped having that problem and I could turn off HDR. It seems it cannot handle having HDR switched on across multiple monitors. I however had other issues, such as the tablet not responding when switching on and off and having to take out the mini display port cable and plug it in again to get it to work, as well as flickering, which might be due to my graphics card possibly, but in the end I've just switched to HDMI and had no cabling issues. 
  
  However, I've had numerous other issues I'm really not happy about. For whatever reason I'm constantly needing to recalibrate my pen as it goes out of sync a lot, as well as having to constantly change displays despite having wacom set in the options as my only display, and on top of this an issue where the pen hit's a sort of invisible wall halfway down my monitor, like it's reached the end of the screen. The only solution to this seems to be to restart the drivers, and I have to do this every time I'm using my drawing programme. I use clip studio paint btw.
  
  I'm honestly really not happy about all these issues, especially considering I didn't have nearly as many on my much older tablet, and also because it's a much more expensive piece of kit than my last Wacom tablet. It could be issues to do with Clip Studio Paint and it not liking the software, or maybe windows too, but I still think it's quite bad that some of these issues haven't been more ironed out over the years. I also occasionally have the issue where my pen starts failing when it comes to drawing accurate circles and starts drawing hexagonal lines, but I don't think I've mostly fixed that issue by turning off windows ink.
  
  Just some criticism on my part anyway. If there's any known tried and tested solutions to these issues I'd be grateful if you could share them, and thank you in advance.

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  João

  • August 29, 2025 07:37

  Hi John R, 

  Thanks a lot for the details. 

  Since you mentioned Windows Ink, I assume you are using Windows. Can you confirm which version? 

  Also, the graphical issues you mentioned seem to center around Windows not really being able to tell which display is which. 

  I would strongly recommend you update the graphics card driver if you haven't yet, and install any other pending Windows update. 

  If the issues persist, then we will need to take a closer look. 

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