express key remote problem

Verkan Demiröz

• September 18, 2025 10:11
• Edited

Hello, after updating the Wacom driver, unfortunately, the ExpressKey Remote - EKR-100 I use is not showing up on my system. I'm currently using Mac OS X 12.7.4. Please help me resolve this issue.

Thank you.

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• 

  João

  • September 18, 2025 12:22

  Hi Verkan Demiröz, 

  Thanks for letting us know. Which driver version do you currently have installed? 

  Please note that normally, as long as a device is connected and detected by the operating system, it should show up in the Wacom Center. 

  Just to confirm there is no Hardware issue: 

  • Does the EKR Led still light up when you power it ON?
  • If you plug the USB receiver directly to your computer, and turn ON the EKR, does it connect? 

   

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