Screen randomly goes black for a second every few minutes

Jocelyn Crosby

• September 24, 2025 05:26

I'm not sure why, but every few minutes, all of a sudden, my screen will go totally black, but only for a second or so before going back to normal. No notification about a signal issue or signs of it having restarted or something, only "USB (L)". I reset all my Wacom settings and updated my drivers on Wacom, my computer, and Clip Studio (what I've been working on)...

0

• 

  João

  • September 25, 2025 09:51

  Hi Jocelyn Crosby,

  Can you please confirm which Wacom device you are working with and with which operating system? 

  From your description this reads like a connection issue. The fact that you see the "USB (L)" indicates a temporary loss of signal. Could be a problem with the source of the video (the computer), or the connection(the cable(s) or adapter you are using). 

  I assume you have a Wacom One display or a Movink which have very similar connection schemes. Please check the connection points to make sure they are sturdy and not wiggling around. Also, try a different cable (or cables) if possible. 
  If you are using direct USB-C to USB-C connection, make sure the USB-C port on your computer meets the required specifications. 

  I would also recommend you to check the steps here: https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do

  0

Please sign in to leave a comment.