Intuos Pro not installable on MacBook Air

Sara Schmidt

• October 10, 2025 07:35

MacBook Air - Mac OS 15.6.1

Intuos Pro Medium PTK670

macOS Driver 6.4.11-2

Problem: Can't install new bought Wacom Tablet on Mac. (Installed and deinstalled, started Mac new, Security Settings for Wacom=on). System setting "Wacom Center" doesn't see anything. (Interesting: We don't see Wacom Experience Programming as well)

What can I do?

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  João

  • October 10, 2025 13:27

  Hi Sara Schmidt, 

  Thanks for reaching out. If the Wacom Center is not seeing the tablet, then it's a good idea to first of all check the connections and make sure the tablet is properly connected before checking the permissions. 

  Let's first focus on the USB connection and then we can check Bluetooth.

  • Did you plug in the tablet directly to your Mac? If not, would it be possible to connect it directly with a appropriate cable (depending on the USB ports available for your computer)?
  • When connected, is the tablet LED lighting up? 
  • If the LED is ON, can you check your System information and confirm that the Wacom Intuos Pro is connected to your Mac under USB devices? 

   

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