Wacom loses connection

Chris Tonkin

• December 02, 2025 03:47

I have a home Wacom (PTH-660) and a work Wacom 2025 model (PTK670K0C).

I'm am running a MacBook Pro (OS Tahoe 26.1)

Periodically, the Wacom centre displays 'Touch off'  and the Wacom tablet loses connection.

I have tried the following to rectify the problem, but with no success.

• Turning off all touch settings in the Wacom Centre

• Quit and restart the Wacom Centre

• Restart the computer

• Completely wipe and reinstall the Wacom driver

• Applied the driver firmware update.

The issue is becoming very frustrating, as the Wacom only last for a few minutes before it loses connection.

Does anyone know how to resolve this issue.

Thanks

 

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  João

  • December 15, 2025 12:55

  Hi Chris Tonkin, 

  Thanks for reaching out. 

  What you report suggests potentially a driver issue with Touch crashing or a hardware issue with the touch control itself. 

  The message will appear if the driver crashes and restarts, re-establishing the connection with the tablet,  

  I have a few follow-up questions: 

  • What are the recovery steps you are doing when the issue happens? 
  • What is you usual touch status? Is the Touch Toggle On or Off by default? 
  • Can you try the work device at home to see if there is an issue with the driver or the hardware? 

   

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