While setting up my Cintiq Companion for left-handed use, why does the screen appear upside down when I first start my computer?
Although the screen appears upside down at first, it will automatically correct itself by the time the Windows log-in page appears. Windows will then retain your settings so that you won’t need to reset the o...Read More
When in desktop mode can I transfer my files from desktop to my Cintiq Companion to continue my work on the go?
Yes, you just need to keep a microSD card inserted in your Cintiq Companion. This data storage will be seen by your desktop to transfer your files to your companion.Read More
What does “Specialized PC Certification” mean?
Microsoft requires us to inform our customers that the Cintiq Companion is a Specialized PC device. This means that it contains a feature that sits outside of the standard Windows 8 certification requirements...Read More
Sometimes when I use Cintiq Companion I accidently turn it off. How do I prevent this?
To prevent yourself from accidentally turning off the Cintiq Companion, adjust the settings for the power button: From the home screen, swipe upwards to reveal the "All apps" icon Select this icon Fi...Read More
I’m trying to calibrate the pen on the Cintiq Companion, but the pen calibration targets don’t appear on the screen. How do I calibrate it?
If Windows 8.1 is set to use larger fonts (150%), pen calibration targets won’t appear on the screen. To change this, go to the Control Panel on your PC and select Display. Change the font size to Medium – 12...Read More
How long does the Cintiq Companion battery last, and how long will it take to charge?
Your Cintiq Companion battery will run for up to five hours. General charging time is about three hours.Please note that battery life varies depending on how you’re using your device, as well as which device ...Read More
How do I get started with the Cintiq Companion?
To get started with the Cintiq Companion, visit the getting started page here.Read More
How do I adjust the monitor settings of the Cintiq Companion (e.g., for color calibration) when connected to a PC or Mac?
You will need to use the Wacom Display Settings Utility. This can be launched from the Wacom Desktop Center. Open the Wacom Desktop Center Select your tablet from the device list. Scroll down in the Settings...Read More
Does the Cintiq Companion support the use of third party battery utilities?
No, the Cintiq Companion does not support third party battery utilities.Read More
Can I secure the Cintiq Companion with a Kensington Lock Slot?
Yes. Many customers asked for a Kensington Lock Slot with the Cintiq Companion. Thus, all Cintiq Companion configurations support a Kensington Lock Slot.Read More