Other Cintiq Models
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Why is there no power light on my pen display?
Pen Displays like the Cintiq tablets use a power adapter to provide power to the tablet. Make sure the tablet is connected to the unit’s power adapter and that the power plug is connected directly to an acti...
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Why does placing a hand on the Cintiq 27QHD touch display sometimes cause lines to be drawn, how is this avoided?
To avoid accidental touch, first check to ensure the mouse handedness is set correctly under options in the Wacom Tablet Preferences. Second, hold the pen so that when you place your hand on the tablet, the p...
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Why are both a USB 2.0 cable and a USB 3.0 cable provided with my Cintiq 27QHD? Which should I use?
Normally the USB 3.0 cable should be used to connect Cintiq to the host computer.Some computers and USB 3.0 hubs generate interference which can reduce the operating distance of the ExpressKey Remote. If nece...
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While setting up the Cintiq 13HD for left-handed use, why does my screen appear upside down when I first start my computer?
Although the screen initially appears upside down, it will automatically correct itself by the time the Windows log-in page appears. Windows will then retain your settings so that you won’t need to reset the ...
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Where are the Cintiq27QHD monitor controls?
Cintiq 27QHD uses a software utility called Wacom Display Settings which was installed on your computer when you loaded the driver. You can launch it from the Wacom Desktop Center.
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What materials were used to create the Cintiq 13 HD? Does it include latex?
To build the Cintiq product line, we used silicon on the ExpressKeys, and plastic and rubberized paint for the top case. Cintiq products do not contain latex.
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What display connections are supported with the Cintiq 27QHD and Cintiq 27QHD Touch?
Cintiq 27QHD supports the following display connections: DisplayPort – provides full QHD 2560x1440 resolution. Mini-DisplayPort is supportedwith the included adaptor. HDMI version 1.4 – provides full 25...
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I’m left-handed. How do I change my Cintiq 13HD so I can use the ExpressKeys on the right side of the display?
Simply follow these instructions to enable left-handed use of the ExpressKeys, based on your operating system. Windows: Go to the Control Panel and select "Display,” then change the setting from "Landscap...
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Installing and setup of the Cintiq 21UX
Make sure all devices are turned off. Take a look at the cables: There is a single cable coming out of Cintiq display, which divides into Power connector USB connector DV...
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How to Mount the Cintiq Ergo Stand to the Cintiq 27QHD
How to Mount the Cintiq Ergo Stand to the Cintiq 27QHD
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How do I pair the included ExpressKey Remote with the Cintiq 27QHD?
The ExpressKey Remote comes pre-paired from the factory with an RF receiver. You can find it inside the left hand side compartment on the back. There is normally no need to remove the receiver although it can...
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How do I get started with the Cintiq 22HD?
To get started with the Cintiq 22HD, visit the getting started page here.
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Getting Started with Cintiq 27QHD
Please click here to learn about Getting Started with Cintiq 27QHD
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Getting Started with Cintiq 22HD
Please click here to learn about Getting Started with Cintiq 22HD
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Getting Started with Cintiq 13HD
Click here to learn about Getting Started with Cintiq 13HD
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Can I use the felt nibs on Cintiq 27QHD?
Yes. Cintiq 27QHD has an etched glass surface and it is safe to use felt nibs.
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Can I use the Wacom Color Calibrator with X-Rite’s ColorTRUE mobile profiling app?
You will be able to use X-Rite’s ColorTRUE app to profile an iOS or Android device with the Wacom Color Calibrator. For more information on how to access and use ColorTRUE, here
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Can I use a VESA articulating arm on Cintiq 27QHD?
Yes, any VESA arm that is rated for more than 22 pounds (10 Kg) should work for the Cintiq 27QHD. Please consult the arm manufacturer for more information. It is worth noting that the Cintiq 27QHD uses VESA...
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Calibrating the Cintiq 21UX
Follow these instructions of watch video below to learn how to reduce parallax by calibrating your Cintiq: On a Mac: Go to apple Menu Select System Preferences Click Wacom Tablet In Windows: ...
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