Signature Devices
-
Why utilize a color display when capturing eSignatures?
Color screens provide an additional level of visual feedback, such as green for positive actions, and red for cancellations or warnings. In addition, color signature pads provide an eye-catching platform f...
Read More -
Why is pen pressure data important?
The pen pressure data is used to generate an accurate rendering of the digital ink on the computer screen that gives the appearance of ink on paper. In addition, pen pressure data can also be recorded for ...
Read More -
Why is it important to have a precise and linear pressure curve?
Forensic experts require precise information on the relation of force applied and pressure levels. Only with a linear pressure curve can signature devices (can) differentiate between various pressure levels a...
Read More -
Why is glass better and more scratch resistant than plastic?
Glass is much harder than plastic. Wacom ‘s pen nib material is plastic, so by design, the wear intentionally occurs on the pen nib, not on the glass surface. Wacom pen nibs are inexpensive, easy to replace, ...
Read More -
Why is ergonomic design important for a signature device?
It is important for the customer to be comfortable when using the signature device. If he or she signs and doesn't have a close-to-natural feeling, the overall acceptance will be low. From a compliance p...
Read More -
Why is a wide viewing angle important?
The wide viewing angle is especially important for point-of-sale and built-in use. It ensures that the customer can read the screen content, both signature ink as well as text, buttons, logos and advertising ...
Read More -
Why is encryption important for electronic handwritten signatures?
Encryption is important to enhance trust, security, and legal compliance. Trust: The end user (the one signing a document) needs to be confident that it is safe to transfer personal data into an electronic sy...
Read More -
Why is a detachable USB cable better than a fixed mounted USB cable?
A detachable USB cable has several advantages: - Its length can be individually adapted to the needs of the environment the pad is used in. We offer both 3' and 4.5' USB cables. Longer cables can also be pur...
Read More -
Why don’t other manufacturers use glass as surface material?
Our EMR technology transmits power and data directly through the glass surface and the LCD itself. Other technologies, both capacitive and resistive, need a flexible surface with the sensor directly on the su...
Read More -
Why do you have different display types in signature devices?
Wacom has developed a range of displays in various sizes in order to accommodate the wide range of workflows where document review and signature capture are required. When trying to decide between models, we ...
Read More -
Which antitheft solutions are available for the pen?
Each devices comes with a pen and nylon tether. This tether is a robust polyamide flexible cord with a loop at each end. Both the pen and the pad/display come equipped with mounting holes molded in the plasti...
Read More -
Which antitheft solutions are available for signature pads and displays?
All Wacom devices come with a security lock slot which can be utilized to secure the device. In addition, any device larger than 10" comes with pre-drilled VESA mounts which can be used to attach the device t...
Read More -
Which Wacom devices are Citrix ready certified?
Wacom has certified the following devices for use on Citrix XenDesktop 7.6 or later - STU-300B, STU-430, STU-530, DTH-1152, DTK-1660E, and DTK-1651. The DTU-1141 is Citrix Ready Certified for XenDesktop 7.9 o...
Read More -
Where can I purchase replacement accessories for my Wacom signature device?
Replacement accessories can purchased through any authorized Business Solutions reseller or via the Wacom eStore.
Read More -
What software comes with the Wacom signature devices?
Wacom signature hardware does not come with electronic signature software. The devices can be used with supported third party eSignature software or with Wacom's sign pro PDF software (sold separately).
Read More -
What sensor technologies are available in signature pads in general?
There are three sensor technologies commonly available: electro-magnetic, capacitive and resistive. Capacitive and electro-magnetic technology measure the change in the electric field of the sensor. Capacitiv...
Read More -
What is the encryption method used for your STU-430, STU-530, and DTU-1031 signature pads?
The asymmetric encryption system is state of the art and we use the highest level of AES with 256bit key exchange and a RSA key length of 2048bit. The STU-541 offers TLS (transfer layer security) encryption....
Read More -
What is the difference between the STU-540 and the STU-541?
The STU-540 and STU-541 differ in three ways: 1) They use different encryption types from one another; 2) The STU-540 supports a virtual COM Port (VCP) mode; and 3) The STU-540 can support a serial (RS-232) c...
Read More -
What data can I capture with the pen and how can I store it?
Tilt angle*, time, pressure, X location, and Y location can be captured. It can be embedded in the signature image (using steganography), saved as a base 64 string, or stored in a proprietary FSS format. *Til...
Read More -
STU-540 / STU-541 Quick Start Guide
Please follow the link below for a collection of helpful information to get started using your STU-540 Signature Pad If you are looking for Quick Start Guide or STU-Driver follow the link below: STU-540 / STU...
Read More -
STU-300B Quick Start Guide
Please follow the link below for a collection of helpful information to get started using your STU-300B https://wcm-cdn.wacom.com/-/media/files/downloads/product-support/qsgs/stu-300b.pdf?rev=14ebc9addd19461c...
Read More -
Most signature pads I’ve seen are badly scratched and worn, are Wacom’s any different?
Wacom's signature pads and pen displays are designed with a protective surface of scratch resistant tempered glass. This glass surface is much harder than the plastic material of the pen nib, so the nib wears...
Read More -
Is the DTU-1031 a signature pad or a pen display?
It is both. The DTU-1031 functions as a pen display, which means that once the drivers are installed, the pen controls the cursor in any application, including left click, double click, and right click. The W...
Read More -
Is scanning a paper signature the same as an electronic handwritten signature?
No. A static image, or a photo of a signature can help make signature information more accessible, but it does not provide as many benefits as capturing the signature directly in an electronic form without pr...
Read More -
Is it possible to show pictures on the signature pad and displays?
Yes, any color signature pad or displays is able to show pictures/images based on resolution, size, and color of the display. In addition, the DTU-1031X, DTU-1141 and DTH-1152 are also able to show video.
Read More -
Is any signature data stored in your devices?
No. All Wacom signature pads and pen displays are purposely designed to not store any user data. This greatly strengthens their inherent security capability, as no user data can be compromised if the device i...
Read More -
How does a Wacom signature pad work?
A Wacom signature pad consists of a special sensor panel fitted underneath an LCD display, as well as a wireless and battery-free signature pen. The handwritten signature is read using Wacom’s patented electr...
Read More -
How does a Wacom signature pad connect to the PC?
All Wacom STU signature pads connect to the computer via a single USB cable. This simple connection provides power as well as transmits the data to the screen and also receives the signature data and any pen ...
Read More -
How do you ensure a detachable cable won’t disconnect unintentionally?
With the DTU-1031X, DTU-1141 and DTH-1152 we have a physical clip that secures, or locks the USB cable in place. The USB cable attachment secures the USB connector in the USB socket. The STU-430, STU-430V and...
Read More -
How do we protect the signature capture precision in a wide temperature / humidity range?
The precision is protected by the product design. As the sensor is embedded under the LCD itself, it is not exposed directly to external environmental conditions. Thus, it works also in tough environmental co...
Read More