Wacom Cintiq pro - drawing with hand on tablet
Question: When I draw on my cintiq pro 16, the tablet also registers my hand and makes lines with my hand instead of my pen. Even with a glove I can still draw with it. Multi touch on or off doesn't do anything...
What can I do to prevent this problem? Any ideas?
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Hi Ellen,
Which operating system and wacom driver version are you using. We just released a new driver version. Please install this and check if the issue persists:
https://www.wacom.com/en-de/support/product-support/drivers
Palm rejection should activate when the pen is in proximity avoiding that the your hand interfere with the pen input. This could either be a bug with the driver, or a firmware/hardware issue with the tablet.
Please check here for additional diagnosing: https://support.wacom.com/hc/en-us/articles/8342308503063
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Hi João
The issue was my driver! I saw that I had an update and after that it worked fine! Thanks so much.
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