CTL-4100WL and Sonoma

William Gorry

• 28 octobre 2023 18:25

I have a CTL-4100WL with a M1 MacBook Pro in Sonoma 14.0. Sometimes the Mac drops the connection to the tablet. Is there something I can do to keep the Wacom connected and working? The driver is 6.4.4. I have plugged the tablet into a USB port.

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  João

  • 30 octobre 2023 09:40

  Hi William Gorry, 

  Does the connection recover by itself or do you need to take any steps? 

  Are there any error messages? 

   

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  William Gorry

  • 30 octobre 2023 13:39

  Hi Joao - I searched this site. I should have done that, but I didn't know it could be fixed.

  There's an instruction that told me to make a change in settings on Safari. it's under Privacy. I removed WACOM from the list and my tablet has connected. It worked out. Thank you for helping.

  Bill G

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  Andrew Herring

  • 8 novembre 2023 08:23

  Hi Bill G

  I have search Safari settings and can not see any item on Privacy with Wacom, could you please send link to where you read this fix.

  Andrew

   

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  João

  • 8 novembre 2023 10:12

  Hi Andrew Herring, 

  William was probably talking about this: https://support.wacom.com/hc/en-us/articles/10787792823319

  However, these steps are mostly for the registration of the device and the Wacom ID features. 

  The general privacy settings for Mac are listed here: https://support.wacom.com/hc/en-us/articles/17629089706391-Is-there-a-driver-for-macOS-14-Sonoma-

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  Andrew Herring

  • 8 novembre 2023 10:27

  Hi João

  Thanks for the link and yes I already found the from Google. The slightly annoying thing is they talk about Sonoma but the video is for macOS 13. I will keep trying to solve the problem.

  Andrew

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  João

  • 8 novembre 2023 10:44

  Hi Andrew Herring, 

  Yes, the video is for Ventura, but the steps are the same. Sonoma has only been out for some weeks and we have not made a new video yet as not that much has changed. 

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