Wacom Cintiq22 - Pen only working right after calibration

J SDN

• 6 novembre 2023 10:31

Hi, 

I have a Cintiq22 which works very erratically. The thing is that the pen and screen do nothing ( they do not react or are irresponsive) when trying to use the Pen over it. However, if I open the Wacom Settings and force a "calibration", it does work. So long I keep using it without stop the screen works flawlessly and I can even see all the stats and pressure from the Diagnostic dialog ( Wacom settings->About->Diagnose). The moment I stop hovering the pen over the screen, even for a second, then the pen stops working completely and I have to do the "force calibration" again to make it work again. 

 

 As this point, it makes the device almost completely useless. I am on Windows 10 on a multi-screen setup and all windows updates on. I have tried with Windows Ink both ON and OFF with no further success. 

 

 Any idea? 

 

Thanks, 

0

• 

  João

  • 7 novembre 2023 08:26
  • Modifié

  Hi J SDN, 

  That is very strange. I have no idea what could cause this. 

  Please collect some logs and contact the support team please: https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

  Thanks in advance.

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