Cannot register or access the software to control One (M)

Ricardo Rosa

• 3 mars 2024 02:46

Hello,

Ricardo from Portugal here.
I´m trying to register my recently bought ONE by Wacom (M) and I´m running a macbook Pro on 10.10 (High Sierra). I cannot register the product , access the free software or even access the driver page to control the tablet.

I would appreciate some help please,

Regards,
Ricardo

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  João

  • 4 mars 2024 10:30

  Hi Ricardo Rosa, 

  What is the exact issue you are having? Do you get a blank page of some sort? 

  https://support.wacom.com/hc/en-us/articles/10538490357399-How-do-I-register-my-Wacom-legacy-device

  Note that the One by Wacom is a legacy device and will use the older registration process. 

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  Ricardo Rosa

  • 4 mars 2024 10:39

  Hey João,
  
  All is working fine but I still cant register. I get a message informing that I still have to register in order to have access to the free alls and keeps sending me to the download driver section.
  The thing is that I already have the driver updated to the latest one.

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  João

  • 4 mars 2024 10:52

  Hi Ricardo Rosa, 

  I would recommend that you contact the support team directly through chat then. They can help you with the registration.

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support#Chat

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