Intuos Pro PTH-860 - Orange light blinking, not connecting, not charging

Matt Cascio

• 16 février 2025 23:26

My Intuos Pro won't turn on, connect to my computer, or charge via USB - the status light just blinks orange when connected, and Wacom Center won't detect it. I've never charged it with a wall charger, and I've tried multiple cables to rule out a bad USB cable. Last time I used it was about a month ago and it was fine. The driver should be up to date from the last time I used it. The only thing I can think of is maybe the battery went bad? 

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  João

  • 17 février 2025 12:54

  Hi Matt Cascio, 

  Blinking Orange does mean the battery is low but that would also indicate that the tablet is not receiving power through the USB-C port. 

  If you tried other cables, that would mean the problem is the port itself so the tablet will need to be replaced. 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Matt Cascio

  • 18 février 2025 02:12

  So I still have no idea what happened, but I solved the issue... I connected my tablet to my friend's computer on a whim and it started charging. I reconnected it to my own computer and it started charging and Wacom Center was able to detect it. I literally changed nothing, just plugged it into a different computer first. If anyone has an explanation/understands what happened let me know. 

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