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intuos pro stops working until install the same driver repeated

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5 commentaires

  • João

    Hi Kathleen McGuinness

    Sorry to read about this. Does this only happen with Affinity? 

    When you say the tablet stop working, do you see any error in the Wacom Center? What other steps have you tried to recover the driver? Did you try to restart the driver from the Wacom Center? 

    Which Wacom tablet model (PTH-???), OS version and Wacom driver versions are you using? 

     

    -1
  • Kathleen McGuinness

    PTH 860

    So far as I've noticed only in Affinity Photo 2.6. Wacom Center didn't show a tablet, so I downloaded a new driver PTh- 680WacomTablet_6.4.9-2.dmg and installed. No other Wacom drivers.

    0
  • João

    Hi Kathleen McGuinness

    Thanks. If the Wacom Center is not showing a tablet, this usually means that the tablet has disconnected. 

    Have you tried replacing the USB cable or connecting to a different port? If you are using some kind of adapter, please try to connect directly to your Mac and see if there are any improvements. 

    0
  • Kathleen McGuinness

    My tablet is paired to my mini mac m2, connected wirelessly and it is charged.

    0
  • João

    Hi Kathleen McGuinness,

    Wireless connection through Bluetooth is subject to interference from external factors. This is hard to control but here are a few tips: 

    https://support.wacom.com/hc/en-us/articles/1500006335342-How-to-optimize-Bluetooth-performance-with-Wacom-Tablets

    Please also try the wired connection and see if the same problem happens. Personally, I always recommend using the tablet wired as that is the most stable and reliable connection. 

    0

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