No Device Is Currently Connected - Cintiq 32 Pro

Hallie Funk

• 2025年11月10日 18:43
• 編集済み

My Cintiq 32 pro is connected and working as a display, but the pen does not work and it is not showing up in as a device in the Wacom Center. I'm running it on Windows 10 and have installed the latest drivers. I've tried swapping the USB cable with no success.

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  João

  • 2025年11月11日 13:16

  Hi Hallie Funk, 

  You're on the right track by replacing the USB cable. Are you using a desktop or laptop computer? Have you tried connecting directly to the back USB ports if you are using a Desktop?
  Also, if you are using an adapter, please try removing this and connecting directly to your computer. 

  The Cintiq Pro 32 also has 2 ports that you can use to connect to your computer. A USB-A and USB-C ports.
  Please try one of the other ports and see if you can establish a connection this way.
  https://support.wacom.com/hc/en-us/articles/1500006333282-How-do-I-connect-my-Wacom-Cintiq-Pro-24-or-32-to-a-computer 

  If nothing works, they I'm afraid there might be a hardware issue and the device might need a repair. 

  If that is the case, please reach out to your regional support team.

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Hallie Funk

  • 2025年11月11日 19:12

  I'm using a Desktop and have tried all the USB ports in the back and front with the new USB cable. I'm going to try connecting to a different computer before accepting that its probably a hardware issue that needs repair. Thank you for the tips and links!

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  Hallie Funk

  • 2025年12月01日 18:24

  Hey João,

  I've tried connecting the Wacom to a different computer with mulitple USB-A and USB-C cables and it is not showing up as a connected device. It does appear to be a hardware issue, thank you for your support and the link to pursue the issue.

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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