Cursor jumps to different location and clicks randomly
The cursor on my Cintiq Companion 2 will randomly jump away from it's location and click in another location. When it jumps it's always to the same spot on the screen. This happens using the mouse, pen, or neither. It happened once while I was typing that last sentence and had to relocate back into the text box. I've updated all drivers and replaced a mouse but the problem remains. I saw in other similar posts this may be a hardware issue with the touch screen. I'm hoping there are other options out there.
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Hi rob dumuhosky,
You can quickly check if there is an issue with the touch sensor by using the diagnose tool: https://support.wacom.com/hc/en-us/articles/8495072390039-How-can-I-diagnose-a-Touch-issue-with-my-Wacom-device
If you confirm that the sensor it getting false inputs, then you will need to contact the support team to check what can be done to repair the Cintiq Companion 2:
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support0
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