Before you begin check the following:
- Make sure the device supports touch input. . If there is a physical switch, make sure it's set to ON.
If you are not sure, check the device's manual from our Product Resources page: https://www.wacom.com/download - Make sure the latest version of the Wacom Driver for your device is installed. See our Product Resources page: https://www.wacom.com/download
- Move your finger across the surface of the device. The cursor should move with your finger.
- Tap on an item or tap twice on a folder or program. The item should be selected or the folder or program should open.
- If the device has a status LED, the LED should brighten when you touch the active area of the device. Check
- The steps below are focused on Touch troubleshooting. To diagnose other hardware issues, see the related articles:
Diagnose issues using Wacom Tablet Properties
- Open Wacom Tablet Properties.
- If you have more than one device connected to your system, select the device you are using the pen with from the Device list.
- Click About.
- Click Diagnose
- Move 1 or more fingers along the surface of the tablet to see how many fingers are detected (Status = number of fingers) and finger coordinates.
If the tests fail, please contact Customer Support.
Touch Sensor Testing for possible Scan issues
- Open any drawing Application or software
- With a finger draw 2 diagonal lines using the full surface of the tablet - it doesn't matter where you start as long as the go from edge to edge across the screen
- If there no interruptions, then the Touch Sensor is working fine
- If there is a interruption somewhere on the screen and the lines are "jumping", then there is a hardware problem with the sensor - please contact Customer Support.
Contact Customer Support
Open the web form from this article - click on "Submit a request" below this article and add all details: