No Device Is Currently Connected - Cintiq 32 Pro
My Cintiq 32 pro is connected and working as a display, but the pen does not work and it is not showing up in as a device in the Wacom Center. I'm running it on Windows 10 and have installed the latest drivers. I've tried swapping the USB cable with no success.
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Hi Hallie Funk,
You're on the right track by replacing the USB cable. Are you using a desktop or laptop computer? Have you tried connecting directly to the back USB ports if you are using a Desktop?
Also, if you are using an adapter, please try removing this and connecting directly to your computer.The Cintiq Pro 32 also has 2 ports that you can use to connect to your computer. A USB-A and USB-C ports.
Please try one of the other ports and see if you can establish a connection this way.
https://support.wacom.com/hc/en-us/articles/1500006333282-How-do-I-connect-my-Wacom-Cintiq-Pro-24-or-32-to-a-computerIf nothing works, they I'm afraid there might be a hardware issue and the device might need a repair.
If that is the case, please reach out to your regional support team.
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support
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I'm using a Desktop and have tried all the USB ports in the back and front with the new USB cable. I'm going to try connecting to a different computer before accepting that its probably a hardware issue that needs repair. Thank you for the tips and links!
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Hey João,
I've tried connecting the Wacom to a different computer with mulitple USB-A and USB-C cables and it is not showing up as a connected device. It does appear to be a hardware issue, thank you for your support and the link to pursue the issue.
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support
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