Intuos small tablet not recognized by Mac Mini Pro

Kent Rebman

• 27/07/2023 12:37

I have followed the instructions on three different web pages: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-and-how-do-I-fix-it-, https://www.wacom.com/en-us/getting-started/wacom-intuos, and https://support.wacom.com/hc/en-us/articles/9753655984663. 

The Wacom center application never loads but instead gives this popup--

It is not recognized either cabled in or connected by Bluetooth.

Having worked in IT support for many years, my first thought was to uninstall and reinstall the driver but the uninstall process doesn't complete and has to be force quit. 

Driver version: WacomTablet_6.4.2-4

OS X Ventura 13.5

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  João

  • 28/07/2023 08:09

  Hi Kent Rebman,

  Sorry to read that. Just to be sure, did you restart after enabling Wacom to run in the background as stated here:

  https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-and-how-do-I-fix-it-

  Just asking because quite often this step is missed. 

  If the issue persists, please check the steps here as well: https://support.wacom.com/hc/en-us/articles/9255930218903-How-should-I-troubleshoot-Clean-My-Mac-issues-that-can-disrupt-Wacom-components-and-services-

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  Kent Rebman

  • 29/07/2023 13:56

  Yes, I restarted several times. 

  I'm not running Clean My Mac.

  I followed the instructions here, https://support.wacom.com/hc/en-us/articles/1500006264541, and removed all the software manually, and followed its reinstallation instructions (disconnecting from the internet, stopping firewall, etc).

  The Wacom Center won't load and throws the same popup. I then tried loading the Wacom Tablet Utility to see if Uninstall would hang again, and it does. For reference, I ran down the Wacom Tablet Utility_2023-07-29-094632_Mac-mini.hang file that was generated. I'd be happy to send it to you if it would be any help. 

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  Kent Rebman

  • 30/07/2023 20:39

  Here's an interesting twist. Moments ago I created a new user on my system and made them an administrator. I logged in with that account and the driver installed, the setup program ran, and the tablet worked as one would expect. I logged out of that account and back in to my regular account. It doesn't work there.

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  João

  • 31/07/2023 08:06

  Hi again Kent Rebman,

  Thank's a lot for trying and for the second account that. That helps to narrow down the issue. 

  I have created a support ticket (1617369) and will continue support via email. 

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