Switching application causes a few seconds off unresponsive tablet

René Overhorst

• 20/12/2023 08:58

I'm a happy Wacom+Mac user for 23 years, but every driver seems to have some bugs. Most are fixed in a few weeks, but I have one that is really annoying: when I switch application which have custom application-specific settings for the function keys the tablet is unresponsive for a few seconds. When I delete these settings, all works fine. I've tried a few things, like reinstall/restart driver, change connection with Wacom Intuos Pro with usb-c and bluetooth. Nothing helps. Only if I delete the application specific setting for the function keys, all works fine.

I'm running the latest driver on a Mac Studio M1 Max Ventura 13.6.3.

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  João

  • 20/12/2023 16:53

  Hi René Overhorst, 

  Thanks for sharing this information. 
  Could you please specify what the exact issue is, and which application and specific setting is causing the issue?

  You can also help us finding the cause of the issue by collecting some logs: 

  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs-

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  René Overhorst

  • 21/12/2023 10:00

  Hi João,

  Thanks for chiming in. I've got this problem with every application which has some custom application specific settings for the function keys for my Intuos Pro. When I switch from Finder (which has no application specific settings) to Mail (which has application specific settings) the cursos freezes for a few seconds. This only happens with the Wacom pen. If I use my magic trackpad, everything keeps working. So the curious freeze only happens when I switch to of leave an application which has application specific settings for the function keys and only with the Wacom pen. Here are the log files: https://we.tl/t-SQN1d4P2c8 

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