PTH-660, Windows driver 6.4.6-2 On-screen shortcuts glitch

Andres Alcerro

• 07/07/2024 07:30

Greetings everyone.

I am creating this post to inform of a recent glitch I have noticed in the latest release of the driver related to the On-screen shortcuts.

I am working with a PTH-660 on Windows 11 on a Lenovo ideapad laptop and what I have always done is that I delete all the default preset shortcuts and create new ones for the different apps I use, and I have noticed recently is that the default preset shortcuts get reseted and readded to the On-screen shortcuts list. The event seems to happen every time that the software resets, such as restarting my laptop, restarting via the Wacom center or disconnecting and reconnecting the tablet's USB cable.

I have already tried uninstalling and deleting all Wacom files even the preset backups and it helps for a while but then the glitch returns after some time, I also tried testing editing the preset shortcuts and then resetting via the Wacom center and the result is that the name is reset but the edited keys remain.

I am glad that this not something that affects the performance of the tablet itself since it works fine, and all the functions work as intended so at most it this glitch can be annoying since having to delete the default on-screen shortcuts that get added back over and over can be tedious.

Has anyone encountered any issues similar to this by any chance?

Have a great day and take care.

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  João

  • 08/07/2024 07:56

  Hello Andres Alcerro, 

  I could not replicate this yet but I will keep testing. Could you please contact the support team and provide some logs? 

  https://support.wacom.com/hc/en-us/articles/10010268158103-I-want-to-report-a-driver-bug-How-do-I-collect-Wacom-driver-logs

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