My Cintiq 16 does not show display but the pen works

Geeta Monteiro

• 01/10/2024 09:08

Greetings!

I have a problem with my Wacom Cintiq 16 is not showing display. I see a message that says "compatible Display Device not found

The screen turns on and boots but doesn't display my desktop.

How can I solve this problem? I don't use third-party Hubs but only the original Wacom cable supplied.

Thank you and have a nice day hoping you can resolve this problem.

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  João

  • 01/10/2024 12:53

  Hi Geeta Monteiro, 

  Please make sure the cables are plugged all the way in. If that doesn't work, please check our main article for some tips:
  https://support.wacom.com/hc/en-us/articles/1500006336902-My-Wacom-Pen-Display-has-no-image-on-the-screen-What-do-I-do

  If you still cannot solve it, then please contact our support team: 
  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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