Pen and/or display not working after long time

Lech Krupa

• 05/10/2024 14:11

Hello! 

 

I have tried to use my Wacom One (DTC133) pen tablet after over a year without use. The tablet nicely connects to the PC, but neither pen nor fingers touch work. What can I do?

 

- I have reinstalled the drivers,

- I have tried on different device,

- Tablet display works fine,

- It was stored on the shelf, so it was quite dusty.

 

Appreciate any assistance!

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• 

  João

  • 09/10/2024 10:18

  Hi Lech Krupa, 

  Please make sure you connect the USB cable to the computer correctly. 

  The connection should look like this: 

  https://support.wacom.com/hc/en-us/articles/1500006333382-How-do-I-connect-the-Wacom-One-DTC133-to-a-computer

  If the problem persists, let us know. 

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• 

  Lech Krupa

  • 09/10/2024 13:03

  Hello Joao,

   

  I have plugged the USB as instructed, tried three different USB slots and another laptop. It did not help.

   

  Thanks in adavance for further advice!

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• 

  João

  • 10/10/2024 07:26

  Hi Lech Krupa, 

  Then there is probably a problem with the cable. 

  Please check with our support team how to get a replacement: 

  https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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