Wacom Cintiq pro 24 isn’t being detected by Wacom Center.

Brianna Prezioso

• 17/05/2025 16:35

Hi there,

I've tried everything and now i'm stumped. My cintiq randomly just stopped being detected yesterday while I was working on a at piece. At first I thought it might have been a little glitch so I reset my Mac, but unfortunately it got worse as it just stopped connecting all together. It’s still responding as a monitor/ second screen but my pen won’t work on it. So far I have uninstalled and reinstalled the driver, Relaunched my Mac, unplugged and replugged the cables, tried switching ports and have just tried replacing the USB C cable and still nothing. I did however get a message a few times that readout as "The Tablet driver is not responding. Please restart Wacom Center" Which i have tried and nothing changed. Please I need help with this!

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  João

  • 19/05/2025 09:00

  Hi Brianna Prezioso, 

  Thanks for reaching out. 

  This could be a connection issue, but since you already tried all the cables and ports and you are getting the driver message, please try the steps here: https://support.wacom.com/hc/en-us/articles/1500006339902-What-does-the-error-message-The-tablet-driver-is-not-responding-mean-after-synchronization-fails-and-how-do-I-fix-it

  Note that this only happens normally if you switch the Wacom apps from running in the background, or, if a 3rd party app does that for you. 

  Please check also here: https://support.wacom.com/hc/en-us/articles/9255930218903-How-should-I-troubleshoot-Clean-My-Mac-issues-that-can-disrupt-Wacom-components-and-services

  If the problem with the connection persists after you resolved the driver error message, please try using the USB-A port and connection to your computer instead to rule out any possible issues with the USB-C port. 

  If that doesn't solve the connection, then you might need to have the device checked for a repair.
  Please reach out to support in that case: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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  Brianna Prezioso

  • 20/05/2025 16:51

  Hi João,

  Thank you for the help! Unfortunately nothing is seeming to work, and I have done everything I can for the device. If it does come down to repairing the cintiq I do not have the insurance or money to repair it. So it might be a lost cause. :(

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