my tablet became mouse in my drawing app but outside is working just fine?

Afifah Rachmat

• 30 มีนาคม, 2023 06:29

hello,

i have this wacom pen and touch S | CTL-480 for 8 years now.

suddenly a few days ago i have encountered with a mapping error(?). that i figured out the cursor works like a mouse instead of how tablet supposed to be. and i find it uncomfortable to draw like this.

i tried reinstalling the driver and restarting my PC over and over, and even downloaded the latest driver (WacomTablet_6.3.46-2) but the problem is still unsolved.

 

i recently realized that the mapping does work fine outside of my drawing app (like in browser, desktop, and etc), but when i open my drawing app, suddenly the cursor mapping works very weird. it works like a mouse exactly.

i have tried disabling HID-Compliant Mouse from Wacom Technology but still doesnt make any differences. i look up into device manager and see the wacom properties one by one and it is said that they are all 'working properly'.

 

this is my first time having a trouble with my pentab. my pentab's wires is unscathed, my pen is always kept at safe place, and so does my tablet. i just happen to not using it for a month or so because of school and then suddenly this happened, eventhough two months ago i was drawing just fine.

please let me know how to fix this. also, i'm really sorry if my english is bad. i hope you can understand. thank you very much!

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  João

  • 30 มีนาคม, 2023 10:01

  Hi, 

  I don't think there's any issue with your tablet or driver. This seems more like a preferences issue. 
  Can you confirm what this application is? I would like to check and see if I can reproduce. 

  Also, perhaps simply removing your preferences will solve the issue? 
  https://support.wacom.com/hc/en-us/articles/1500006265721-How-to-delete-Wacom-User-Preferences-

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