How can I get HDMI output from my Wacom Cintiq 21UX?

big smile

• 2023年03月19日 15:44

I have a Wacom Cintiq 21UX (dtz-2100d/g).

The display has a built-in DVI-I cable.

The following inputs will display a picture on the device

• DVI-I direct input
• DVI-I to VGA (using the supplied VGA to DVI-I adapter [88741-9100, Molex])

The following will no longer display a picture on the device. But they were working until recently:

• DVI-I to HDMI (using a 3rd party adapter)
• DV-I to Thunderbolt (using Apple thunderbolt adapter).

Does anyone know why these adapters would suddenly stop working? I have tried them on other displays, and they work perfectly, so I know the adapter is not a problem.

The unit comes with DVI-D to DVI-I adapter (88741-9400, Molex) but it makes no difference if this is used or not with the adapters that no longer work.

Here is a picture of what the pins look like on the built-in DVI-I cable:

It doesn't look like any of the pins are bent.

I would dearly love to find a solution for this, so thanks in advance for any help!

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  Alex

  • 2023年03月20日 15:51

  Hi Big_Smile, sorry to see you are having an issue with the tablet. On the older DTZ-2100 tables, there is a DVI/VGA switch on the top of the tablet. If the switch got moved to the VGA setting it is only sending a analog signal which would be why only DVI-I and VGA are working. If you move the switch back to the DVI setting it will send the digital signal which will work with HDMI and Thunderbolt.
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  big smile

  • 2023年03月20日 17:08

  @Alex Thanks for your help! I have tried the switch in both positions, but it does not seem to make any difference. 

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  Alex

  • 2023年03月20日 20:02

  Hi M Sharma, sad to hear that didn't fix the issue. I'll create a support ticket for you, our team may be able to help more.

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  melvin tan

  • 2023年07月23日 09:41

  Hi, 
  I'm having the same issue. Bought a new gpu Nvidia RTX 4000 and cant get it to work. The Cintiq have a display but can't use the stylus pen

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  João

  • 2023年07月24日 10:05
  • 已编辑于

  Hi melvin tan, 

  Doesn't seem like the same issue since the issue the OP mentioned was about not having a video image. 

  Do I understand correctly that you have an image but no pen input? 

  If this is true, please check our article here: https://support.wacom.com/hc/en-us/articles/8810276474775-Pen-input-or-touch-input-does-not-work-as-expected

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