Keyboard CTRL, alt and cmd keys not responding when using the Wacom.

Paul Dunkel

• 2023年09月08日 14:21
• 已编辑于

A strange problem with my new Intuos pro L.

The keyboard CTRL, alt and cmd keys of my mac have stopped responding when using the Wacom. They work fine with mouse, but not with Wacom pen.
I mean, for example, command-click combo does not work... It's like not pressing the command-key at all.
This in all applications, software and Finder.

Does anyone know if there is a way I fix it? So, that when I press the keyboard shift, ctrl, alt or command AND click with the Wacom pen, it would work as ment?

All ideas welcome!

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  João

  • 2023年09月08日 16:15

  Hi Paul Dunkel, 

  I don't know which version of Mac OS you are using so this is just a wild guess:

  Is the Wacom Driver enabled in the Input Monitoring section of your Privacy Settings? 
  Please check our Mac driver setup guide and make sure you have setup the driver correctly: 

  https://support.wacom.com/hc/en-us/articles/1500006343942-Why-is-my-tablet-not-working-on-Mac-OS-

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  Paul Dunkel

  • 2023年09月09日 06:42

  Thank you for the reply! I read those advices, good stuff.

  The problem is solved.
  I found this article/advice from Adobe discussions and it worked for me.

  Basicly that's to remove every and each, small setup file from the previous Wacom drivers. Mostly in the Applications and Library folders. Plus, vigorously restarting and installing the new driver :-)

  In this my case it's a Mac Pro with 10.14.6 os + Wacom Intuos Pro L + Wacom control panel and driver 6.3.34-2.

  Now everything runs smoothly :-D

   

   

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  João

  • 2023年09月11日 08:18

  Hi Paul Dunkel, 

  Glad to read the issue is fixed. Happy to help.

  Cheers

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  Emma Steele

  • 2023年10月22日 12:35

  I am having this problem and the fix listed (uninstall and remove all files and reinstall) didn't work for me. I've tried it 3 times now. The pen and tablet are working but cannot hold command on the keyboard and click with the pen to select multiple files. My old wacom tablet can do this no problem on my old computer. I'm running Ventura and have a pro M tablet 660.

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  João

  • 2023年10月23日 10:55

  Hi Emma Steele, 

  That is a new issue we have found with the latest driver. Please see here: https://support.wacom.com/hc/en-us/community/posts/16419655081623-Frequent-cursor-hangs

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  Katharine Adams

  • 2023年10月23日 22:16

  I am having the same issue...can't use the control/option/command keys. Really annoying. I also uninstalled the driver and reinstalled. I also clicked on the above link and the Input Monitoring steps...still is not working. Any idea when we will get a fix to this?

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  João

  • 2023年10月24日 11:54
  • 已编辑于

  Hello ,

  We are aware of the modifiers bug and working on a fix. 

  I will update the main thread once there is more information: https://support.wacom.com/hc/en-us/community/posts/18519752253207--Main-post-Mac-OS-Modifiers-Shift-Command-Control-click-not-working-with-pen-clicks-after-6-4-4-2

  Cheers

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