João

1. 社区
2. Pen Tablets
3. i got Airbrush pen how do i get the wheel work

Hi Biko,  The airbrush provides a different set of pen data compared to the more traditional Wacom Pens. As far as I know, Clip Studio has never introduced direct support for this data set. As this...

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• João
• 2025年11月11日 13:34
• 0 票

1. 社区
2. Pen Tablets
3. Pen will uncalibrate mid-use

Hi Salem Worthington,  Can you tell us a bit more about your setup? Which operating system and how many monitors you have and how they are setup?  From your description seems that your mapping is s...

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• João
• 2025年11月11日 13:23
• 0 票

1. 社区
2. Pen Displays
3. Wacom One (DTC133) "No signal, go to power saving mode"

Hi Efrem Madzhurov,  That could work. Also please check the article below if you need help with telling the ports on your computer apart.  https://support.wacom.com/hc/en-us/articles/16665053730839...

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• João
• 2025年11月11日 13:18
• 0 票

1. 社区
2. Pen Displays
3. No Device Is Currently Connected - Cintiq 32 Pro

Hi Hallie Funk,  You're on the right track by replacing the USB cable. Are you using a desktop or laptop computer? Have you tried connecting directly to the back USB ports if you are using a Deskto...

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• João
• 2025年11月11日 13:16
• 0 票

1. 社区
2. Pen Displays
3. Wacom One (DTC133) "No signal, go to power saving mode"

Hi Efrem Madzhurov,  If I had to bet, the issue seems to be with the HDMI -> USB-A port. Are you sure this is a USB-A port and that it is able to output a video signal? USB-A doesn't not have the d...

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• João
• 2025年11月10日 10:43
• 0 票

1. 社区
2. Pen Tablets
3. Worst New Product Ever...Do not purchase

Hi Kandace Gittleman,  There is a know issue with Mac OS and sleep mode. The Wacom Driver is not able to recover from sleep properly but a reboot allows the driver to start correctly. This is an is...

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• João
• 2025年11月10日 10:38
• 0 票

1. 社区
2. Pen Tablets
3. Intuous Wacom 2018 CTL 4100WL not detected

Hello Mattheau B,  It appears you have tried all the standard steps and either there is an issue with the USB port, or a malfunction of the circuit board.  Please reach out to you regional support ...

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• João
• 2025年11月10日 10:34
• 0 票

1. 社区
2. Wacom Driver
3. Wacom Center not synchronizing

Hi Saara B,  No need to apologize. I will review this with the team so that we are more efficient in the future.   

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• João
• 2025年11月10日 10:12
• 0 票

1. 社区
2. Wacom Driver
3. Wacom Center not synchronizing

Hi Saara B,  Glad to hear that worked out for you. Pardon for not suggesting this earlier. I really though you had already done these manual steps. 

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• João
• 2025年11月07日 15:08
• 0 票

1. 社区
2. Wacom Software
3. Touch button does not work

Hi Jens Nielsen,  This is unfortunately not possible. Touch input on that model is always controlled by internal circuit and that button. 

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• João
• 2025年11月07日 15:06
• 0 票