João

1. 社区
2. Welcome & General Discussion
3. (Movinkpad pro 14+Instant Pen Display Review) I do not recommend buying if you plan to use it as a cintiq

Hello,  Thanks a lot for the feedback. Please bear in mind that the Instant Pen Display feature is still in Beta. It is still being developed and being able to use the pen buttons to right click an...

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• João
• 2025年12月16日 09:17
• 已编辑于
• 1 票

1. 社区
2. Pen Displays
3. Cintiq 16 cursor is not corresponding to pen location in vertical direction

Hi Fred Jongeneel,  Thanks for confirming. Can you tell if the Cintiq is properly being detected as a display on the Windows Display Settings? That version of the Cintiq has a 16:10 aspect ration a...

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• João
• 2025年12月15日 17:47
• 0 票

1. 社区
2. Pen Tablets
3. how to disable the dials on Intuos Pro 2025 model PTK670

Hi Barbara Parkman,  You need to click the function to bring up the menu.  See the GIF below.

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• João
• 2025年12月15日 17:41
• 0 票

1. 社区
2. Pen Displays
3. Cintiq 16 cursor is not corresponding to pen location in vertical direction

Hi Fred Jongeneel,  Thanks for reaching out.  Can you clarify which version of the Cintiq 16 are we talking about? Is it the DTK1660 or the DTK168? Is the Cintiq setup as extended display, or as mi...

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• João
• 2025年12月15日 16:37
• 0 票

1. 社区
2. Pen Computers
3. Wacom Touchscreen in ThinkPad goes into sleep mode after 5 minutes, difficult to wake up

Hi Tobi K, Sorry to read that.   That is an entirely separate side of the business. We usually don't have direct contact but I'll see what we can do from our side. I cannot make any promises though. 

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• João
• 2025年12月15日 16:27
• 0 票

1. 社区
2. Pen Tablets
3. Intuos Pro Touch freezes and touch clicking sometimes fails to work

Hi Keith Frechette,  Can you please check if everything is working as intended from software side?  https://support.wacom.com/hc/en-us/articles/8495072390039-How-can-I-diagnose-a-Touch-issue-with-m...

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• João
• 2025年12月15日 16:17
• 0 票

1. 社区
2. Product & Feature Requests
3. Pro Pen 3

Hi Guonan Frankford,  There are other optional grips available for purchase in our eStore: https://estore.wacom.com/en-us/catalogsearch/result/?q=pro%20pen%203%20grip I believe a kit will also be a...

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• João
• 2025年12月15日 16:14
• 0 票

1. 社区
2. Pen Tablets
3. how to disable the dials on Intuos Pro 2025 model PTK670

Hi Barbara Parkman,  Thanks for reaching out.  You can either disable or skip from the Other functions: 

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• João
• 2025年12月15日 16:08
• 0 票

1. 社区
2. Wacom Driver
3. Wacom tablet is not connecting to my MacBook Pro with Os Tahoe

Hi Theresa Barnard,  Can you tell me exactly what they are doing? Are they removing the tablet and closing the lid of the Mac?  Would a simple driver restart from the Wacom Center work to get the t...

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• João
• 2025年12月15日 16:05
• 0 票

1. 社区
2. Pen Computers
3. Wacom Mobilestudio Pro Randomly restarts (20 times in 7 days with heavy use)

Hi Nikolai Bury,  I can only recommend the same I recommended the other guys. Windows can self restart for many different reasons so I doubt you have the same exact issue they have/had and that the...

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• João
• 2025年12月15日 16:00
• 0 票