Issues with CTL-6100WL not picking up pen consistently
I bought it about a year or two ago to replace my old one since it was either at or nearing 5 years old (got it second hand, so not entirely sure on its age). I loved my old Wacom as it very rarely had issues that I couldn't find an easy/quick fix for.
I have not had the same experience with this tablet.
My two major issues are it refuses to read light pen pressure (I can do normal pen pressure and pressing extremely hard on the pen, which isn't ideal as I'm worried it will damage the tablet or the pen) and it occasionally will ignore part of my brush strokes. I miss being able to nicely taper my lines when drawing, and it is very frustrating having to redo the same brush stroke over and over again because the tablet won't pick it up or drops it halfway through the line only to pick it back up after a second or two.
Any ideas on how to fix the issue would be greatly appreciated, as so far this device has felt like a waste of my money and I am to the point of considering buying from a different company. I even tried to just use my old one again but the drivers no longer support it :(
-
Hi Cas Grusendorf,
Sorry to read that you are having issues with getting your Wacom Intuos to work as expected.
The issue you are experiencing can be caused by a few different things.Could you please provide some additional details:
- Which operating system are you using?
- How is the tablet connected? Via cable or Bluetooth?
- If Bluetooth, does the same issue happen when connecting with the USB cable?
- Which application are you using to draw and does this happen only with this application, or with the system in general?
- Could you send us a screenshot of video of what you are experiencing?
0 -
- i am using Windows 11 Home with a 64-bit operating system and x64-based processor
- the tablet is technically a bluetooth tablet, but it dies extremely quickly and struggles to hold connection so it is almost always connected with the cord when in use.
- i use Adobe Photoshop to draw. updating Photoshop has had no affect on the tablet. i have not used it in other drawing programs as i do not own any other programs, so i need it to work with photoshop.
- i took a video on my phone of the issues i am having with the tablet. it can be found here: https://www.instagram.com/p/C4J_Tr0t_hh/
very occasionally it will let me taper my lines with pen pressure, but normally the lack of pen pressure leads to the brush not registering, like in the circles i was drawing at the start of the video.
0 -
Hi Cas Grusendorf,
Thanks a lot for the details and the video. That seems like an issue with the pen itself.
To confirm you open diagnostics and see if the pen is losing pressure as well.
If my assumption is correct, then the pen will need to be replaced.
Please check with your regional support team for further advice:
https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support0
Please sign in to leave a comment.
評論
3 條評論