Bamboo CTL-470 Unresponsive on New Computer

Virginia Villalobos

• 2024年06月04日 19:45

Hello!

I am trying to use my Bamboo with my new computer, but the drivers returning on the Wacom driver page for the CTL-470 are not working. I have downloaded the suggested driver (Driver 5.3.5-3 (Windows XP, Vista, Win 7, 8, & 10)) on a Windows 10 machine and restarted it. Once restarted, I tried using the tablet & it did not respond. I tried opening the Wacom Preferences app & got the following error-

I did also try using the installation CDs that came with it but it produced error 4010 & 4020, which don't really elaborate on what's wrong. Thanks in advance for any help!

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  João

  • 2024年06月05日 15:55

  Hi Virginia Villalobos, 

  This message means the tablet is not properly connected to the computer. Please check the connection and replace the cable if necessary. If you are using a Desktop, make sure you connect the cable directly on the back. 

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  Virginia Villalobos

  • 2024年06月05日 16:26

  Hello! Thank you for such a quick response! I have had my Bamboo plugged in through all of this. I've also tried a couple of different wires, to make sure there isn't an issue with that.

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  João

  • 2024年06月06日 06:57

  Hi Virginia Villalobos, 

  Perhaps there is an issue with the USB port on the Bamboo? 

  Check if the LED is Turned ON and not blinking. This is a good indication that the tablet is properly connected and has enough power. 

  If the issue persists, please check with the support team directly: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

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