Intuos S Pen issues - it doesn't register at all?

Claire Liu

• 2026年02月06日 22:31

My Inutos S (CTL-4100) pen is unable to connect to the tablet. The tablet's buttons work fine but the pen does no register at all. I have tried this on both windows and mac, reinstalled + restarted drivers for both, switched out the nibs, and none of them have fixed the issue. I also tested a second pen for the tablet (bought a few months ago) that also doesn't work. It was working fine around 2 days ago when this issue suddenly arose. My friend's older Wacom tablet/pen still functions when I used it on the same computers.

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  João

  • 2026年02月09日 10:41

  Hi Claire Liu, 

  Thanks for reaching out. 
  From your description, there two possible causes: 
  Either the tablet sensor is defective and needs to be replaced, or you are using an incompatible pen. 

  • Are you using the original pen that came with the tablet or a different pen? 
    The compatible pen with this model is the LP1100 - https://estore.wacom.com/en-de/wacom-pen-4k-lp1100k.html
  • If this pen was working fine and is no longer being detected by the tablet, when the tablet is defective and needs to be replaced.
    If that is the case, please contact our support team: https://support.wacom.com/hc/en-us/articles/4402518273943-How-do-I-contact-Wacom-Support

   

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