Many applications have built-in support for pressure sensitivity that require you to turn on pressure capabilities within the application before the pen will respond as a pressure-sensitive tool. A loss of pressure sensitivity could also be caused by interference from another device near the tablet, or by the use of a specific software or plugin. Incorrect driver settings and pen defects can also cause you to lose pressure sensitivity. The following steps will help you determine if any of the above issues are causing your pressure sensitivity problem:
- First, make sure that the current driver is installed from the Wacom Driver page, and that your tablet is connected correctly to the computer.
- Reset the driver preferences to ensure that a specific setting isn’t causing your pen issues. Please follow the steps here.
- Follow the steps to uninstall and reinstall the Wacom Driver found below
- Next, try to test the pen in a different software. Is the issue is only found in the one program, try resetting the preferences for that program.
- For troubleshooting pressure issues in Adobe Photoshop, visit the guide here
If your pen pressure isn’t functioning after walking through these tests, you can use the diagnostics panel to determine if your pen or hardware is defective. The diagnostics window plays a central part in detecting hardware issues, and will help you get a quick overview of the status of your tablet and the current pressure of your device. You can access the diagnostics dialog, based on your operating system, as follows:
Windows:
Open “Wacom Tablet Properties,” then click on “About.” In the About dialog box, choose “Diagnose.” Next locate the "Pointing Device Info" and bring your pen to your tablet, you will see the section for Proximity say "In." Now press down on the tablet with the pen, under pressure you should see the value change from 0% up to 100% when fully depressing the pen. If proximity does not say in, or the pressure value does not change correctly. Please contact Wacom support.
Mac OS X
Open the System Preferences, and choose “Wacom Tablet,” then alt-click on “About” to open diagnostics. Next locate the "Pointing Device Info" and bring your pen to your tablet, you will see the section for Proximity say "In." Now press down on the tablet with the pen, under pressure you should see the value change from 0% up to 100% when fully depressing the pen. If proximity does not say in, or the pressure value does not change correctly. Please contact Wacom support.