Wacom warrants the product, to the original consumer purchaser, to be free from defects in materials and workmanship during the warranty period. Complete warranty information is available by selecting your product on the the Product Resources page and locating the warranty pdf. Please note, for repairs determined to be out of warranty, the customer is responsible for all costs related such as diagnostic fees, labor, parts and freight charges to and from Wacom.
How to Start
The first step is to visit our FAQ “How do I set up a repair or RMA“ and try some of the solutions for many common issues. If the issue continues after troubleshooting or if you would like to troubleshoot with Wacom, contact support using the create a ticket button below. Please have your tablet’s model number, serial number and a copy of the sales receipt ready.
What is Excluded from the Warranty?
Software and consumable items such as the battery, pen cartridges, tablet surface sheet and nibs are excluded from the warranty. In addition, this warranty does not cover any damage due to; accident, abuse, misuse, negligence, or unauthorized modification or repair, or if it has been handled or stored other than in accordance with Wacom's storage instructions. For complete warranty information select your product on the the Product Resources page and locate the warranty pdf.
What are the costs of a Warranty repair?
An in-warranty repair is free. Wacom will pay for return shipping by courier service as chosen by Wacom. Wacom's sole obligation and entire liability under the warranty shall be, at Wacom's option, either the repair or replacement of the defective product or parts thereof of which Wacom is notified during the Warranty Period; provided, however, that you are responsible for (i) the cost of transportation of the product to the designated service location and (ii) any loss or damage to the product resulting from such transportation.