Warranty Claims & Non-Warranty Repairs

Please see the warranty documentation included with your product for specifics of the Limited Warranty provided by Wacom. The Wacom Limited warranty varies by region: 1 year in Japan & Asia Pacific (excluding...

You can find details about your product warranty here(http://www.wacom.com/support/product-support/warranties)

Light leakage or light bleed refers to light leak from the backlight to the edges or corners of LCD screens. It is common on all LCD displays, not only Wacom displays. It is due to the nature of LCD panel st...

Please see the warranty documentation included with your product for specifics of the Limited Warranty provided by Wacom. The Wacom Limited warranty varies by region: 1 year in Japan & Asia Pacific (excludin...

Wacom offers an extended warranty through a third party company called Extend (United States only at this time). The extended warranty offers hardware service past Wacom’s original manufacturer warranty.   Th...

RMA number It is important that this number appear on the shipping label to direct the package to Wacom Support. The RMA number on the package is used by Wacom’s receiving team to properly identify and proces...

Create a ticket to obtain RMA The first step is to visit our FAQ  “How do I set up a repair or RMA“ and try some of the solutions for many common issues. If the issue continues after troubleshooting or if you...

If a Wacom product requires a repair due to physical damage or other non-manufacturer defect, or the warranty period has expired, it may still be able to be serviced by Wacom as a non-warranty RMA for the rep...

Wacom warrants the product, to the original consumer purchaser, to be free from defects in materials and workmanship during the warranty period. Complete warranty information is available by selecting your pr...

Each interactive pen display LCD panel is produced under very stringent quality standards. However, production techniques cannot guarantee a perfect display, and some panels may exhibit a certain number of su...

End-of-Service Life(EOSL) Wacom no longer provides repair or support services for the products below, except for business use and accessory parts.* *Repair availability for end-of-service life products is sub...

The Wacom Limited warranty varies by region: 2 years in USA, Canada, and Latin America 3 years in Europe, Africa, China, and Middle East 1 year in Japan & Asia Pacific Please see the warranty documentation in...

An RMA number is required for all items being returned to, or sent to, Wacom. This is needed so that our receiving teams may properly identify the item, and process it accordingly. Products arriving at Wacom ...

The RMA number on the package is used by Wacom’s receiving team to properly identify and process a particular package. If this information is missing from the package, it may cause delays in processing while ...

The battery for both the Cintiq Companion and Cintiq Companion Hybrid are under warranty in the United States for 1 year.

The repair team is currently quoting 10-15 business days for turnaround on a repair, excluding weekends and holidays. If you have questions regarding a product that is currently being repaired, please feel fr...

The Wacom Limited warranty varies by region: 1 year in USA, Canada, and Latin America 2 years in Europe, Africa, China, and Middle East 1 year in Japan & Asia Pacific Specifics of the Limited Warra...

The Wacom Limited warranty varies by region: 1 year in USA, Canada, Latin America, 2 Years in Europe, Africa, and the Middle East. 1 year in Japan, China, & Asia Pacific. Please see the warranty do...

The Wacom Limited warranty varies by region:  1 years in USA, Canada, Latin America, 2 years in Europe, Africa, and the Middle East.  1 year in Japan, China, & Asia Pacific.  Please see the warrant...

We guarantee the functionality your Bamboo Stylus feel for two years. For support with your Bamboo Stylus contact Wacom support by clicking Contact Us below.

If a product requires a repair due to physical damage or other non-manufacturer defect, or the warranty period has expired, it may still be able to be serviced by Wacom as a non-warranty RMA. If you feel that...

If your tablet is not working correctly there are many things that may be causing this issue. Most of the time the issue can be as easy as a loose connection or corrupt driver. However sometimes there may be ...

Unfortunately, spare parts aren’t manufactured for Inkling, therefore it can’t be repaired, and will need to be replaced. If the device is no longer under warranty, or the warranty doesn’t cover the issue, it...